Managing your subscription
You can manage your subscription directly at Workspace -> Subscription.
In case you have any questions, please feel free to reach out via the Intercom chat, directly to your Customer Success Manager or [email protected].
Pricing FAQ
How long are we committed to Teamspective if we get started?
Only for the duration of the subscription – there is no other contractual obligation in our terms. So if you’re paying by the month, you can cancel the subscription anytime before the monthly renewal. If you’re paying annually, you’re committed for the year, and you’re getting a discount.
What payment options are available?
Teamspective customers can currently choose from three payment options:
credit card for monthly subscriptions,
email invoice for annual subscriptions
electronic invoice for annual subscriptions (only in Finland)
For email and electronic invoices Teamspective needs the following information from you:
Contact name and email address
Invoice delivery email address (email invoice only)
Company name
Company tax ID
E-invoice address (e-invoice only)
E-invoice operator name (e-invoice only)
Operator ID (e-invoice only)
Reference number (optional)
Purchase number (optional)
Monthly subscription
Monthly subscriptions are always paid via credit card to keep the process easy and automated for you. Fees are calculated automatically based on the daily count of users linked to your Teamspective workspace. Fees are charged to your credit card automatically once a month and a receipt is sent via email.
Annual subscription
Annual subscriptions can be paid via PDF invoice sent to an email address, or via electronic invoice (only Finland-based companies).
Initial invoice is sent when an agreement is accepted. Initial invoice includes initial license fees for the first license period, and training and implementation fees which were agreed as part of the agreement. License period starts on an agreed date, which is usually when an “HR kick-off meeting” is held to finalize the implementation.
License period of annual subscriptions is always 12 months and renews automatically unless terminated at least 1 day before the end of the period.
What if we've paid for seats we don't need in the end?
If excess fees have been paid due to a decreased number of users or for other reasons, the excess amount is recorded as credit. Such credit can be used to offset fees of the following license period.
Fees paid for services, such as lectures and training sessions, are non-refundable and cannot be turned into credit.
How is the price determined?
The price depends on two factors: price per seat and number of users.
The price per seat depends on your Teamspective license, add-on products and whether you’ve signed up for a monthly or annual subscription.
Number of users is monitored in almost real time and you will be invoiced only for the time when a user has existed in the Teamspective app.
Do you charge a full fee if a user is added or removed during the month?
Fees are always determined based on the number of days a user has existed in the Teamspective app. Fees of incomplete months are prorated to match the number of days the user existed in Teamspective. For example if a new user is added on 11th of May, the fee for that user will be approximately 68% of the full month’s fee (user exists for 21 days out of the 31 days in May). Thus, there is no need to worry about when to add or remove a user.
Do I get an adjusted invoice if users are added or removed during the subscription period?
We will send an adjusted invoice if there is a significant difference between the invoice amounts. Usually that means there has to be dozens of new or removed users. Your fees will always be adjusted to the correct level at latest in the following month’s invoice.
If users are added or removed during the subscription period, your invoice will contain a full list of those changes. Each change creates two rows to your invoice:
Unused time credit for the old user amount's license fees for the remaining subscription period.
Remaining time charge for the new user amount's license feed for the remaining subscription period.
See the screenshot below for an example. This customer had 125 users and decreased it to 124 users on September 20th. Their subscription period renews on the 12th day of each month. The unused time credit is approximately 22/30 of the full month's fee for 125 users (22 days left of the period's 30 days). The remaining time charge is approximately 22/30 of the full month's fee for 124 users.
