The Anonymous Chat feature (formerly Management Feedback) is perfect for creating a safe channel for employees to reach out with any types of concerns.
With this feature you are able to:
allow employees to send anonymous feedback or reach out anonymously with sensitive topics,
continue an anonymous discussion with the employee who reached out - this allows you to learn more context or help guide the employee forward, and
guide employees to reach out to specific individuals within your organization with specific concerns or feedback.
💡 Employees using this feature can also decide to share their identity if they feel comfortable sharing their feedback or concern with their own name.
Enable Anonymous Chat
❗️ If Anonymous Chat is not yet available in your left-hand navigation, please reach out to your Customer Success Manager or via the Intercom chat.
This feature is included in all of our plans and we are happy to enable it to your workspace!
Activate the feature by clicking Activate from the Anonymous Chat page.
You will immediately have 2 default channels which can be activated by adding recipients who will receive the messages sent by employees.
You can edit the content of these default channels at any time by clicking Edit next to the channel title.
Create new channels for Anonymous Chat
You can create as many channels for Anonymous Chat as you like.
To create and activate a channel:
Go to Anonymous Chat -> Manage channels
Click Add new channel
Add:
a name for your channel
employee facing instructions
admins instructions to guide the receivers of feedback
Click Ok to save the new channel
Add individuals as recipients of messages that are sent to this channel
💡Examples of channels or inboxes you could have:
Management feedback: Sharing feedback directly to management team.
Whistleblower channel: Your official whistleblower channel which complies with the EU directive.
HR support: Direct, anonymous line to select HR individuals who can help with any sensitive topic or concern.
Development ideas / Idea box: Channel to collect any kind of development idea coming from the organization.
Sending messages to Anonymous Chat channels
Employees can send messages to the active Anonymous Chat channels:
From the web app
From Slack
From MS Teams
Receiving messages and chatting with anonymous users
When a user is added as a recipient for a specific Anonymous Chat channel, they will be able to view messages that are sent to that specific channel.
📥 These recipients will receive a notification (email / Slack / Teams) from every new message which is sent to a channel they have access to. This notification contains a link to the Anonymous Chat discussion in the web app:
Anonymous Chat History
Within the specific channels, both individual users and recipients can access the previous discussions. This allows both parties to get back to the discussion when needed.
