Automated comments analysis is one of the many AI-enabled features in the platform. We use Microsofts Azure OpenAI to automatically analyse and summaries the sentiments from your comments data.

Benefits of AI Sentiment Analysis

When there are a lot of comments to review, it’s really hard to form a good overview of what issues or positive things people are highlighting in the comments they provide - not to mention great development ideas that usually go unnoticed.

AI-enabled sentiment analysis solves these problems by:

• automatically generating a sentiment analysis and summary of pulse comments to quickly get a good overview of the most pressing topics which arise from pulse comments.

• displaying any development ideas that have been shared along the comments

• automatically filtering the original comments based on the selected discussion topic to help with deep diving into specific issues.

• showing which parts of the comments have positive or negative sentiments.