This article helps you understand in detail how pulse scores are calculated in Teamspective.

ℹ️ For a simpler and actionable guide to reading pulse results, see the other article on How to read pulse results.

Scores for each theme is calculated as an average score of the questions belonging to the theme, with certain adjustments made in order to account for varying question types and to make changes or differences easier to notice. There are two exceptions to these rules: eNPS uses a different formula as described here, and Teamspective's overall KPIs are calculated as described here.

All scores are in a format where 100 is the best and 0 is the worst result.

Objective is to make all results comparable with each other and reports easy to read so that you don't need to remember different rules for each theme.

Surveys responses are turned into scores

The “best” choice is always rated at 100, and the “worst” at 0. Other response options are distributed equally between these minimum and maximum scores. Questions primarily use linear scales:

Logistic curve is applied to highlight changes and differences

It's common for surveys to generate an answer distribution that has a peak. For example when using a scale from 0 to 10, most responses tend to land around 6-8.

For the surveys to be useful and actionable, ability to spot differences and changes is important. This is achieved by applying a slight logistic curve to the scores. The curve spreads the peak to a wider area, increasing variation in the scores and making the differences easier to spot. At the same time, the very highest and very lowest scores are more difficult to achieve. As a result, for example change from 75 to 80 is easier to achieve than a change from 90 to 95.

Now that you understand how the scores are calculated, do take a look at our tips for putting the scores into context and taking action. How to read pulse results.

KPIs such as 'Engagement' and 'Wellbeing' are a combination of multiple themes measured in Teamspective. These KPIs are created based on Teamspective's own data analysis and research and will keep improving over time.

The KPIs are calculated as a weighted average of the themes it includes. We don't disclose the exact weights, but you can always see which themes are contributing to the KPI.

For example the Wellbeing KPI is a result from combining the themes our analysis has shown to predict this higher level phenomena: Mental wellbeing, Physical health and safety.

Power of the eNPS is that it's standardized and thus a comparable metric between companies and survey solutions. eNPS is calculated differently than other Teamspective pulse questions, and the scores can range from -100 to +100.

Usually an eNPS score of 0 or higher is considered acceptable. That means that the number of employees scoring 9 or 10 is higher than number of employees scoring 0-6.

Scoring 30 or higher is a good result, and the best high performing companies usually score 50 or higher.