How to troubleshoot external Feedback request email delivery issues

Last updated: March 20, 2026

Quick Summary

If external recipients are not receiving Feedback request emails, the issue is usually caused by corporate spam filters or blocked domains. Most cases can be resolved by checking spam folders or whitelisting Teamspective email addresses.

Steps

  1. Ask the recipient to check their junk/spam folder for emails from no-reply@teamspective.com.

  2. If found, have them mark the email as “not junk” to improve future delivery.

  3. Request that the recipient’s IT team whitelist no-reply@teamspective.com or the teamspective.com domain.

  4. If emails are still not delivered, confirm whether the organization blocks external domains entirely.

  5. For Growth feedback, consider using shareable links sent via Slack, Teams, or other messaging platforms.

  6. If a request was sent by mistake, archive it directly from the Feedback interface.

Tip: Whitelisting the entire domain (teamspective.com) is often more effective than a single email address.

Common Issue

If emails appear sent but recipients never receive them, check:

  • Corporate spam filters moving emails to junk

  • Organization-level blocking of external domains

Fix: Ask the recipient’s IT administrator to whitelist no-reply@teamspective.com or allow the teamspective.com domain.

FAQ

Q: Why are emails not reaching large organizations?

A: Some companies block external emails entirely. In these cases, domain whitelisting by their IT department is required.

Q: Can I send feedback requests without email?

A: Yes, for Growth feedback you can use shareable links and distribute them via internal messaging tools.

Q: When should I contact support?

A: Contact support if issues persist after troubleshooting, if you need help investigating delivery logs, or if you encounter technical errors. Include the recipient’s email/domain and the approximate send date.

Need more help?

Contact support@teamspective.com